Office Policies/Web Policy

Direct Billing

Many insurance companies provide coverage for treatment. Due to the Health Profession’s Personal Privacy Act we are unable to access any specific information from your extended health insurance company regarding your coverage. Your policy is between you, the subscriber, and your insurer. It is your responsibility to know the parameters of your coverage, such as annual maximums, frequencies, renewal dates, and any other limitations.

We also extend the option of direct billing (also called assignment) for your convenience. However, a valid credit card must be on file and your insurance company must accept this service. Please be advised that currently, we only accept direct billing for those patients with Alberta Blue Cross insurance.

Worker’s Compensation Injury Care:

We are an Authorized Worker’s Compensation Board provider committed to evaluating and treating your work related injury. To assist in the successful management of your claim, we provide the appropriate reports to your Employer and to WCB. Your treatment will be specific and time targeted with the goal of returning you to pre accident condition.

Motor Vehicle Accident Care:

Whiplash injury, sprains and strains from a motor vehicle accident can result in pain, soft tissue damage and spinal dysfunction. If left untreated, early joint degeneration can occur. We offer a wide range of therapies, all conveniently provided by our therapists in one of our two Calgary locations.

Provide us with the particulars of your auto insurer and we are able to bill them directly for your treatment. Therapy covered by your insurer include chiropractic, therapeutic massage, acupuncture, spinal decompression therapy, active release technique, Graston therapy, shockwave and exercise therapy.

Missed Appointments

We value your time, and as such, we do not double book our clients. Your appointment is valuable time that the doctor has reserved specifically for you. Due to a continuous high demand for appointment during prime times, we require a minimum of 24 hours notice per appointment should you need to reschedule or cancel your appointment.If insufficient notice is given, a missed appointment fee maybe charged to you, or we may require you to prepay to reserve your next appointment.

Although we will make every effort to contact you prior to any appointment, it is ultimately your responsibility to ensure that you will be at your appointment, unless other arrangements have been made in advance with our office.
Please understand that it is your responsibility to keep track of your upcoming appointments. As a courtesy, we send out e-mail confirmations the day prior to your appointment.

Web Policy

This privacy policy discloses the privacy practices for backstrong Health Group. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If there are any questions regarding this privacy policy, you may contact us using the information below:

Backstrong Health Group

Suite # 117 4820 Northland Drive NW
Calgary, Alberta T2L 2L4
Phone: (403) 282-7100

Suite #218 163 Quarry Park Blvd S.E.
Calgary, Alberta T2C 5E1
Phone: (403) 257-9707